Last week, we welcomed our 44Net Program Manager John Burwell KI5QKX to ARDC! If you'd like to learn more about John, check out our recent blog post published earlier this week: https://www.ardc.net/ardc-welcomes-44net-program-manager-john-burwell-ki5qkx/.

As John is the point of contact for 44Net-related communications, he will be distributing these weekly updates starting next week. That said, I won’t be too far away, and please don’t hesitate to reach out if you have any questions for me!

Regarding ticket stats, as of today, 

• About 0 new tickets are in the queue.

• About 409 tickets are open and awaiting response.

• 387 are awaiting a response from the user

• 22 are awaiting a response from an admin 

Since April 3, we have closed about 4,092 tickets. 

If you were unable to attend the Portal Training Workshops and are interested in becoming a Ticket Handler, please sign our confidentiality agreement, send me an email (rebecca@ardc.net), and I will send you the link to the video, along with the password. Our confidentiality agreement can be found on our website, specifically the Volunteer Services and Confidentiality Agreement (for 44Net Portal) link under ‘44Net’: https://www.ardc.net/ardc-community-resources/. 

If there’s anything within the documentation that is not clear or intuitive, please let us know at newportal@ardc.net. Portal documentation can be found below:

• Intro to the Portal: https://wiki.ampr.org/wiki/Portal_intro

• Organizations in the Portal: https://wiki.ampr.org/wiki/Organizations_in_the_Portal

• [Ticket Handlers] Call Sign Verification How-To: https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification

Please note that wiki updates can be made directly if you have an account on wiki.ampr.org. If you don’t have a wiki account and would like one, you can request an account setup by emailing wiki@ampr.org.

As always, let us know if you have any questions!

73, and have a great weekend,

Rebecca

KO4KVG