First of all, thank you to everyone who has offered to help, that is appreciated. It’s not that we don’t want the help, it’s more complicated than that - the TAC are able to help because they have all signed an agreement regarding privacy / data protection, staff also have suitable contracts in place that cover them legally to handle member’s personal data. I’m not a lawyer, but if we just opened up the admin side of the portal to everyone who wanted to help we would no doubt be in breach of data protection laws halfway across the planet !

The tickets are being worked through and many folks have had their tickets dealt with, the biggest run was all the callsign verification requests we got when we first opened up the portal, we we have now got through these apart from a small number of more tricky cases which are being worked on still. We have been processing subdomain requests and have now started processing the address request tickets. Postal address verification requests have been put on the back burner for now as they are less critical, they will be processed in the background as time allows.

We were totally not prepared for over 1,000 tickets in the first 48 hours - Rosy asked me how many tickets I expected after we released the new portal, so I had a look at the stats from the old portal where it showed an average of less than 12 logins per week, so I said we might get 20 or 30 people login as it is something new, maybe 50 at most. In the event over 2,000 members logged in within the first week, that's half of the membership !!

Thanks Pierre for being the voice of reason here, please try to remember this is a hobby, no-one is (or should be!) running any critical services on our IPs, it really doesn’t matter if this takes another week or two to fully sort out. Every moan about how long this is taking I have to read is another ticket I am not able to deal with, having to write this email has taken time I could have spent processing several more tickets.

Relax, we are getting there :-)

73,
Chris - G1FEF
—
ARDC Administrator

Web: https://www.ardc.net


On 23 Apr 2024, at 20:36, Charles J. Hargrove via 44net <44net@mailman.ampr.org> wrote:

Many of us, who are long time coordinators, do indeed have networking
background professionally as well as database, server, website admins.
True, this is not a paying job for us, but it is interfering in any
planned projects, getting new people up to speed and generally still
taking up time. I have other things that I put my time into (see sig line),
but we feel that this portal situation is important to get right, be
done in a timely fashion and not instill as sense of no confidence on
behalf of the end users. The question keeps coming up the more there are
delays and non-answers to emails, "is ARDC more about the millions in
grant money or is it about the hams getting things done in the technical
side of the hobby". It becomes increasingly difficult to answer questions
like that with solid information or with a straight face. Maybe you should
have remained on the technical committee seeing how you would have approached
this cut-over differently.

On 4/23/2024 3:12 PM, pete M wrote:
One thing that I know is that when I was in the TAC, I am not anymore
and let me tell you I would not like to be in right now, it was planned
to have the local coordinators in the loop. In fact it was primordial to
have the help from the coordinator and I am sure it is still important.

--
Charles J. Hargrove - N2NOV
NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.

NYC-ARECS/RACES Nets 441.100/136.5 PL
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on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32

"Information is the oxygen of the modern age. It seeps through the walls topped
by barbed wire, it wafts across the electrified borders." - Ronald Reagan

"The more corrupt the state, the more it legislates." - Tacitus

"Molann an obair an fear" - Irish Saying
(The work praises the man.)

"No matter how big and powerful government gets, and the many services it
provides, it can never take the place of volunteers." - Ronald Reagan
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