As you might have noticed, there was no weekly update last week. As I live in an area that was heavily impacted by Hurricane Helene, I was without power and cell service. As we’ve got backup power running at my house, I’m glad to get back online. All that said, below are some updates from this week regarding 44Net and our Technology Department:

On Tuesday, October 1, ARDC welcomed our new Director of Technology, Schuyler Erle N0GIS. You can learn more about Schuyler by checking out our latest blog post here: https://www.ardc.net/meet-schuyler-erle-n0gis-ardcs-new-director-of-technology/.  

Regarding tickets, as of today, 

• About 845 new tickets are in the queue.

• Of these 845 tickets, 325 are new from within the last week.

• About 996 tickets are open and awaiting response. Please note that 996 includes both new and open tickets. 

• 134 are awaiting a response from the user.

• 42 are awaiting a response from an ARDC admin. 

Since April 3, we have closed 2,718 tickets. 

To minimize the backlog of tickets, we will be dedicating Wednesday, October 16 entirely to handling tickets. If you’d like to take part in reducing the backlog, please reply to this email, and we will provide you information regarding next steps!

Our next Regional Coordinators Meeting, which will be a Portal Training Workshop, will be on Tuesday, October 8, 2024 from 5:30 - 7a PDT / 12:30 - 2p UTC. If you are a Regional Coordinator and would like to attend, please RSVP using the Groups.io calendar of the 44Net Coordinators Subgroup to receive the Zoom link or email contact@ardc.net. Please note that this is the first of many workshops, so if you’re unable to make this one, be on the lookout for other training opportunities in the future. If you’re interested in helping out on October 16 with the ticket backlog, we highly encourage you to attend this workshop!

If there’s anything within the documentation that is not clear or intuitive, please let us know at newportal@ardc.net. Portal documentation can be found below:

• Intro to the Portal: https://wiki.ampr.org/wiki/Portal_intro

• Organizations in the Portal: https://wiki.ampr.org/wiki/Organizations_in_the_Portal 

Please note that wiki updates can be made directly if you have an account on wiki.ampr.org. If you don’t have a wiki account and would like one, you can request an account setup by emailing wiki@ampr.org. 

Finally, if you haven’t already, please be sure to check out our September Newsletter for other recent news and updates: https://www.ardc.net/?na=view&id=81. If you’d like to subscribe to the newsletter, you can fill out the form and click ‘Subscribe!’ here: https://www.ardc.net/about/newsletter/. 

As always, let us know if you have any questions!

73, and have a great weekend,

Rebecca

KO4KVG