Hi Rebecca,

I've had a time-sensitive ticket open for 9 days now. I specified in the subject line of the ticket that it was time-sensitive. My DNS provider requires that the action be completed within 30 days of my submission of the ticket (i.e. by 22 November). This has caused issues for me in the past, as each time the 30-day window expires, I have to completely restart the process. Furthermore, the entire time the process is underway, I have to keep all DNS records up-to-date in two separate places.

Could you provide some insight as to the roadblocks that are preventing such tickets from being processed?

Thanks,
Eric Johnson

On Fri, Nov 1, 2024 at 12:28 PM Rebecca Key via 44net <44net@mailman.ampr.org> wrote:

Hey Everyone,


As of today, 

  • About 174 new tickets are in the queue.

  • About 459 tickets are open and awaiting response. Please note that 459 includes both new and open tickets.

    • 257 are awaiting a response from the user

    • 28 are awaiting a response from an admin 


Since April 3, we have closed about 3,730 tickets. 


A correction on closed tickets: on 10/25, the 3,828 tickets reported in the update actually corresponds to the total number of tickets in the system, not the number of closed tickets. Revisiting the stats, the actual number closed on 10/25 would’ve been closer to about 3,600. 


If you were unable to attend the Portal Training Workshops and are interested in becoming a Ticket Handler, please sign our confidentiality agreement, send me an email (rebecca@ardc.net), and I will send you the link to the video, along with the password. Our confidentiality agreement can be found on our website, specifically the Volunteer Services and Confidentiality Agreement (for 44Net Portal) link under ‘44Net’: https://www.ardc.net/ardc-community-resources/. 


If there’s anything within the documentation that is not clear or intuitive, please let us know at newportal@ardc.net. Portal documentation can be found below:


  

Please note that wiki updates can be made directly if you have an account on wiki.ampr.org. If you don’t have a wiki account and would like one, you can request an account setup by emailing wiki@ampr.org.


Finally, if you haven’t already, please be sure to check out our October Newsletter for other recent news and updates: https://www.ardc.net/?na=view&id=82. If you’d like to subscribe to the newsletter, you can fill out the form and click ‘Subscribe’ here: https://www.ardc.net/about/newsletter/.  


As always, let us know if you have any questions!


73, and have a great weekend,


Rebecca

KO4KVG


-- 
Rebecca Key - KO4KVG
Communicaions Manager
Amateur Radio Digital Communications (ARDC)
ardc.net
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