Below are some updates from this week regarding 44Net:

As of today, 

• About 592 new tickets are in the queue.

• About 710 tickets are open and awaiting response. 

• 56 are awaiting response from the user.

• 62 are awaiting response from an ARDC admin. 

Since April 3, we have closed 2,429 tickets. 

To provide clarity on the number of tickets we’ve closed: we’ve recently updated our statistics system, where we can now track our previously deleted tickets that included PII. Therefore, since August 30, the number we report includes these previously deleted tickets. Please also note that only the headers of these tickets are stored; there is no PII stored.

We are looking for folks that would be interested in conducting a code review (Laravel experience required) and pen testing of the portal. If you’re interested, please let Adam KC7GDY know via email (adam@ardc.net). 

We are currently taking roll to identify our active regional coordinators. If you are an active regional coordinator and would like to remain in the role, please also let Adam KC7GDY know via email if you haven’t already! 

If you weren’t able to make it to our Regional Coordinators meeting yesterday, here is the link to the recording of the meeting: https://vimeo.com/1007040170, which can also be found on the Regional Coordinators page: https://www.ardc.net/44net/regional-coordinators/. We will distribute the meeting notes and related documents as soon as we have them available. 

As many of you have asked about ways to help with the portal: if you come across something in the portal documentation - https://wiki.ampr.org/wiki/Portal_intro - that’s not clear or intuitive, or if you have other feedback, please let us know at newportal@ardc.net. Also note that wiki updates can be made directly if you have an account on wiki.ampr.org. If you don’t have a wiki account and would like one, you can request an account setup by emailing wiki@ampr.org.

As always, let us know if you have any questions!

73 and have a great weekend,

Rebecca

KO4KVG