20 Feb
2017
20 Feb
'17
3:56 p.m.
Thanks Tom. The portal already automatically sends
reminder notices
to coordinators with outstanding allocation requests, twice a month.
If all the coordinators agree, we could change that to weekly.
I don't think that will help. In the cases where I did not get a response from
others it usually turned out they were moving, busy at work, etc.
Overwhelming them with more notices is not going to solve that.
I find that the coordinations which take more than a
few minutes to handle
are those where the requester is confused and asking for something that
is not sensible, so an email exchange is necessary to get the request
straightened out.
That is correct. There should be an option for the coordinator to abandon
the request and take the thing to e-mail. Now the only option is to reject
the request, which often upsets the requester and also (because of language barriers)
the requester often clicks all links in the message, causing it to be re-submitted.
I would like to see a button on that screen that just deletes the request without
further mail towards the requester, so I can then send mail and explain the situation.
Rob