23 Nov
2024
23 Nov
'24
12:29 a.m.
Hello 44Net,
Rebecca KO4KVG has artfully passed the weekly update to me to handle from now on. Thanks
to Rebecca for all her work and help on this for the past several months!
We would like to officially introduce Adam Lewis KC7GDY, who recently joined as our IT and
Development Manager and has quickly become a fixture in the community. Read more about
Adam in our latest blog post:
https://www.ardc.net/ardc-introduces-it-development-manager-adam-lewis-kc7g…
Volunteers and staff have been busy helping keep tickets under control since our ticket
party in October. Many thanks to everyone for their help and patience as we clear the
backlog. Here are the current ticket stats at time of writing:
Total new and waiting tickets: 411
- New: 0
- Waiting (“open”): 407
- - Waiting on user: 380
- - Waiting on admin: 30
- Total closed since April 3: 4,150
As we approach the end of the year, I’ve been looking back at our progress getting through
verification and network request tickets, and I have teased out some more fun facts:
1. Since tracking began in July, the number of tickets awaiting response from an
administrator has been between 13 and 62, for a fairly steady average of 42.
2. In that same period, the number of tickets awaiting response from a user has increased
from as few as 46 to as many as 414.
That suggests to me that our volunteers and staff have moved through an enormous number of
tickets, which I think is amazing.
It also suggests that ticket handlers might be waiting on users more than users are
waiting on handlers, at least as far as the portal is concerned. There are likely many
explanations for this, but two things occur to me to mention:
- If you are a user with an open ticket and you haven’t heard anything in a while, take a
moment to check your ticket’s status in the portal. It is likely that more information is
required, and it is possible that email notifications have not made it to your inbox. So,
please follow up if you haven’t lately. The sooner we can help get your ticket closed, the
sooner you can get more involved in 44Net!
- If your ticket is stuck for any reason — and this goes for users and ticket handlers
alike — don’t spin your wheels more than you have to. Ask for escalation if needed. Reach
out to me personally if you like, at john(at)ardc.net. We are all ready to do what we can
to help us all get the most out of 44Net. Let us know.
Now that ticket handling has reached a steady state, we can get back to looking ahead. A
sincere thanks to everyone for all the patience and support as we work together to get
where we want to go.
Finally, a note on programming: this will be the last weekly update for November, as we
here in the United States are preparing for Thanksgiving, and ARDC will be closed next
Thursday and Friday, November 28 and 29. Nevertheless, don’t hesitate to reach out if
there is anything we can do for you.
Until December, thanks for everything, have a great weekend, and 73!
John KI5QKX