Hello 44Net,
Rebecca KO4KVG has artfully passed the weekly update to me to handle from now on. Thanks to Rebecca for all her work and help on this for the past several months!
We would like to officially introduce Adam Lewis KC7GDY, who recently joined as our IT and Development Manager and has quickly become a fixture in the community. Read more about Adam in our latest blog post:
https://www.ardc.net/ardc-introduces-it-development-manager-adam-lewis-kc7g…
Volunteers and staff have been busy helping keep tickets under control since our ticket party in October. Many thanks to everyone for their help and patience as we clear the backlog. Here are the current ticket stats at time of writing:
Total new and waiting tickets: 411
- New: 0
- Waiting (“open”): 407
- - Waiting on user: 380
- - Waiting on admin: 30
- Total closed since April 3: 4,150
As we approach the end of the year, I’ve been looking back at our progress getting through verification and network request tickets, and I have teased out some more fun facts:
1. Since tracking began in July, the number of tickets awaiting response from an administrator has been between 13 and 62, for a fairly steady average of 42.
2. In that same period, the number of tickets awaiting response from a user has increased from as few as 46 to as many as 414.
That suggests to me that our volunteers and staff have moved through an enormous number of tickets, which I think is amazing.
It also suggests that ticket handlers might be waiting on users more than users are waiting on handlers, at least as far as the portal is concerned. There are likely many explanations for this, but two things occur to me to mention:
- If you are a user with an open ticket and you haven’t heard anything in a while, take a moment to check your ticket’s status in the portal. It is likely that more information is required, and it is possible that email notifications have not made it to your inbox. So, please follow up if you haven’t lately. The sooner we can help get your ticket closed, the sooner you can get more involved in 44Net!
- If your ticket is stuck for any reason — and this goes for users and ticket handlers alike — don’t spin your wheels more than you have to. Ask for escalation if needed. Reach out to me personally if you like, at john(at)ardc.net. We are all ready to do what we can to help us all get the most out of 44Net. Let us know.
Now that ticket handling has reached a steady state, we can get back to looking ahead. A sincere thanks to everyone for all the patience and support as we work together to get where we want to go.
Finally, a note on programming: this will be the last weekly update for November, as we here in the United States are preparing for Thanksgiving, and ARDC will be closed next Thursday and Friday, November 28 and 29. Nevertheless, don’t hesitate to reach out if there is anything we can do for you.
Until December, thanks for everything, have a great weekend, and 73!
John KI5QKX
If VA7MAS is reading this please can you email me chris(a)ardc.net
If anyone knows VA7MAS please could you ask them to drop me an email.
Thank you,
Chris - G1FEF
—
ARDC Administrator
Web: https://www.ardc.net
**
*Hey Everyone,*
*
Last week, we welcomed our 44Net Program Manager John Burwell KI5QKX to
ARDC! If you'd like to learn more about John, check out our recent blog
post published earlier this week:
https://www.ardc.net/ardc-welcomes-44net-program-manager-john-burwell-ki5qk…
<https://www.ardc.net/ardc-welcomes-44net-program-manager-john-burwell-ki5qk…>.
As John is the point of contact for 44Net-related communications, he
will be distributing these weekly updates starting next week. That said,
I won’t be too far away, and please don’t hesitate to reach out if you
have any questions for me!
Regarding ticket stats, as of today,
*
About 0 new tickets are in the queue.
*
About 409 tickets are open and awaiting response.
o
387 are awaiting a response from the user
o
22 are awaiting a response from an admin
Since April 3, we have closed about 4,092 tickets.
If you were unable to attend the Portal Training Workshops and are
interested in becoming a Ticket Handler, please sign our confidentiality
agreement, send me an email (rebecca(a)ardc.net), and I will send you the
link to the video, along with the password. Our confidentiality
agreement can be found on our website, specifically the Volunteer
Services and Confidentiality Agreement (for 44Net Portal) link under
‘44Net’: https://www.ardc.net/ardc-community-resources/
<https://www.ardc.net/ardc-community-resources/>.
If there’s anything within the documentation that is not clear or
intuitive, please let us know at newportal(a)ardc.net. Portal
documentation can be found below:
*
Intro to the Portal: https://wiki.ampr.org/wiki/Portal_intro
<https://wiki.ampr.org/wiki/Portal_intro>
*
Organizations in the Portal:
https://wiki.ampr.org/wiki/Organizations_in_the_Portal
<https://wiki.ampr.org/wiki/Organizations_in_the_Portal>
*
[Ticket Handlers] Call Sign Verification How-To:
https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification
<https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification>
Please note that wiki updates can be made directly if you have an
account on wiki.ampr.org. If you don’t have a wiki account and would
like one, you can request an account setup by emailing wiki(a)ampr.org.
As always, let us know if you have any questions!
73, and have a great weekend,
Rebecca
KO4KVG
*
--
Rebecca Key - KO4KVG
Communicaions Manager
Amateur Radio Digital Communications (ARDC)
ardc.net
**
*Hey Everyone,*
*
As of today,
*
About 6 new tickets are in the queue.
*
About 433 tickets are open and awaiting response. Please note that
433 includes both new and open tickets.
o
414 are awaiting a response from the user
o
13 are awaiting a response from an admin
Since April 3, we have closed about 4,013 tickets.
If you were unable to attend the Portal Training Workshops and are
interested in becoming a Ticket Handler, please sign our confidentiality
agreement, send me an email (rebecca(a)ardc.net), and I will send you the
link to the video, along with the password. Our confidentiality
agreement can be found on our website, specifically the Volunteer
Services and Confidentiality Agreement (for 44Net Portal) link under
‘44Net’: https://www.ardc.net/ardc-community-resources/
<https://www.ardc.net/ardc-community-resources/>.
If there’s anything within the documentation that is not clear or
intuitive, please let us know at newportal(a)ardc.net. Portal
documentation can be found below:
*
Intro to the Portal: https://wiki.ampr.org/wiki/Portal_intro
<https://wiki.ampr.org/wiki/Portal_intro>
*
Organizations in the Portal:
https://wiki.ampr.org/wiki/Organizations_in_the_Portal
<https://wiki.ampr.org/wiki/Organizations_in_the_Portal>
*
[Ticket Handlers] Call Sign Verification How-To:
https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification
<https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification>
Please note that wiki updates can be made directly if you have an
account on wiki.ampr.org. If you don’t have a wiki account and would
like one, you can request an account setup by emailing wiki(a)ampr.org.
Finally, please note that ARDC will be closed on Monday, November 11 in
observance of Veteran’s Day in the US.
As always, let us know if you have any questions!
73, and have a great weekend,
Rebecca
KO4KVG
*
--
Rebecca Key - KO4KVG
Communicaions Manager
Amateur Radio Digital Communications (ARDC)
ardc.net
Hi all,
I noticed this morning there was a notification that my callsign
verification was due to expire in a few months time.
The ACMA stopped sending paper licenses back in 2016, going digital-only
with a PDF you download from the website (with no authentication).
In 2024 they moved the Amateur Radio service from being an
apparatus-licensed service for which we pay an annual fee and receive
(as a PDF) a soft-copy of the license; to a class-licensed system
wherein there is no license fee, and no license issued of any kind.
Glorified CB essentially.
Force-Majeure… these are circumstances beyond my control.
What verification evidence does the ARDC accept? Or should we prepare
for 44net to disappear from Australia's packet radio networks forever?
Regards,
--
Stuart Longland (aka Redhatter, VK4MSL)
I haven't lost my mind...
...it's backed up on a tape somewhere.
**
*Hey Everyone,*
*
As of today,
*
About 174 new tickets are in the queue.
*
About 459 tickets are open and awaiting response. Please note that
459 includes both new and open tickets.
o
257 are awaiting a response from the user
o
28 are awaiting a response from an admin
Since April 3, we have closed about 3,730 tickets.
A correction on closed tickets: on 10/25, the 3,828 tickets reported in
the update actually corresponds to the total number of tickets in the
system, not the number of closed tickets. Revisiting the stats, the
actual number closed on 10/25 would’ve been closer to about 3,600.
If you were unable to attend the Portal Training Workshops and are
interested in becoming a Ticket Handler, please sign our confidentiality
agreement, send me an email (rebecca(a)ardc.net), and I will send you the
link to the video, along with the password. Our confidentiality
agreement can be found on our website, specifically the Volunteer
Services and Confidentiality Agreement (for 44Net Portal) link under
‘44Net’: https://www.ardc.net/ardc-community-resources/
<https://www.ardc.net/ardc-community-resources/>.
If there’s anything within the documentation that is not clear or
intuitive, please let us know at newportal(a)ardc.net. Portal
documentation can be found below:
*
Intro to the Portal: https://wiki.ampr.org/wiki/Portal_intro
<https://wiki.ampr.org/wiki/Portal_intro>
*
Organizations in the Portal:
https://wiki.ampr.org/wiki/Organizations_in_the_Portal
<https://wiki.ampr.org/wiki/Organizations_in_the_Portal>
*
[Ticket Handlers] Call Sign Verification How-To:
https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification
<https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification>
Please note that wiki updates can be made directly if you have an
account on wiki.ampr.org. If you don’t have a wiki account and would
like one, you can request an account setup by emailing wiki(a)ampr.org.
Finally, if you haven’t already, please be sure to check out our October
Newsletter for other recent news and updates:
https://www.ardc.net/?na=view&id=82
<https://www.ardc.net/?na=view&id=82>. If you’d like to subscribe to the
newsletter, you can fill out the form and click ‘Subscribe’ here:
https://www.ardc.net/about/newsletter/
<https://www.ardc.net/about/newsletter/>.
As always, let us know if you have any questions!
73, and have a great weekend,
Rebecca
KO4KVG
*
--
Rebecca Key - KO4KVG
Communicaions Manager
Amateur Radio Digital Communications (ARDC)
ardc.net
