12 Jun
2024
12 Jun
'24
3:59 p.m.
The average user will only have a very small number of tickets open, most likely only 1 or
2 so you would know what it is about, also the email has a link that will take you
straight to the ticket, couldn’t be easier!
I personally don't like putting too much information in an insecure format such as
emails. Ticket updates may often contain PII which would be inappropriate to include in an
email.
73,
Chris - G1FEF
—
ARDC Administrator
Web: https://www.ardc.net
On 12 Jun 2024, at 20:34, Charles J. Hargrove via
44net <44net(a)mailman.ampr.org> wrote:
How about changing the emails sent out from the ticketing system to
actually tell us what the action is about? Nebulous "your ticket has
been worked on" type messages is wasting time. Allocation request emails
used to include the data about the requester and the actual text of the
note that they submitted. Now the email just notifies me that a ticket
is waiting.
On 6/12/2024 3:16 PM, Chris via 44net wrote:
Lynwood,
Please check your tickets, I replied 2 day ago, just waiting on your reply.
73,
Chris - G1FEF
--
Charles J. Hargrove - N2NOV
NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.
NYC-ARECS/RACES Nets 441.100/136.5 PL
ARnewsline Broadcast Mon. @ 8:00PM
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http://www.nyc-arecs.org
NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM
on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32
"Information is the oxygen of the modern age. It seeps through the walls topped
by barbed wire, it wafts across the electrified borders." - Ronald Reagan
"The more corrupt the state, the more it legislates." - Tacitus
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(The work praises the man.)
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provides, it can never take the place of volunteers." - Ronald Reagan
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