The average user will only have a very small number of tickets open, most likely only 1 or 2 so you would know what it is about, also the email has a link that will take you straight to the ticket, couldn’t be easier!
I personally don't like putting too much information in an insecure format such as emails. Ticket updates may often contain PII which would be inappropriate to include in an email.
73, Chris - G1FEF — ARDC Administrator
Web: https://www.ardc.net
On 12 Jun 2024, at 20:34, Charles J. Hargrove via 44net 44net@mailman.ampr.org wrote:
How about changing the emails sent out from the ticketing system to actually tell us what the action is about? Nebulous "your ticket has been worked on" type messages is wasting time. Allocation request emails used to include the data about the requester and the actual text of the note that they submitted. Now the email just notifies me that a ticket is waiting.
On 6/12/2024 3:16 PM, Chris via 44net wrote:
Lynwood, Please check your tickets, I replied 2 day ago, just waiting on your reply. 73, Chris - G1FEF
-- Charles J. Hargrove - N2NOV NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.
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