4 Apr
2024
4 Apr
'24
6:35 p.m.
Hi, 44Net community -
We knew we would find some bugs when we launched the new Portal, and
indeed, we found them! What we didn’t foresee was the 1,000+ logins on
the new site in less than 24 hours – far, far more than expected. It’s
pretty exciting to see how much engagement there is with this new
rollout, even if it did cause us some hiccups.
Meanwhile, we are working as swiftly as possible to move through the
issues and questions that have come up in the past day or so. Below is a
summary of findings, actions taken, and next steps.
# Summary (tl;dr)
* The old Portal is now disabled, and the new portal is now available at
https://portal.ampr.org.
* You should now have access to your address space assignments, and
callsign verification will occur over the next 2-3 months. More details
about what happened and next steps can be found at the bottom of this
email.
* We will continue to stress test among ARDC staff and volunteers – and
in real time with all of you!
# Bugs fixed
Three main bugs have been identified and fixed:
* EULA scrolling / accept button not working in Windows 11
* Wrong email URL / caching issue
* Ticket #274 sent to multiple people without explanation
If you are still experiencing trouble with any of these three items, or
if something new pops up, please make a support ticket on the new
Portal, or send an email to newportal(a)ardc.net.
# Q+A
Here are some questions and answers that came up over the past few days.
Q: Where is my ‘Network’ menu?
A: The ‘Network’ menu is designed to appear once your callsign has been
verified. You should be able to see the menu now. Please let us know if
that is not the case.
Q: Why do I have to verify my callsign?
A: To use 44Net address space, an active amateur radio license is
required. Callsign verification helps to ensure that a user has the
credentials required (i.e., a license / callsign) to request address
space and / or access DNS records.
Q: Do you have any documentation about the new Portal?
A: Yes! You can see it here under ‘HowTo’ here:
https://wiki.ampr.org/wiki/Portal
As always, please bug us with any questions. Thank you for your patience
as we work through these issues.
73,
Rosy KJ7RYV
//
# More info about what happened with callsign verification / assignment
access
Though a small number of 44Net users’ callsigns had been verified in the
old Portal, the vast majority had not. Thus, we created a required step
for admins to verify call signs before granting users the ability to
access assigned addresses. Once verified, users have access to their
address space assignments.
Due to the unexpectedly high volume of sign-ins and the time it takes to
do callsign verification, we were suddenly hit with far more than we
could manage in a timely fashion, and people were suddenly not able to
access their address assignments.
Thus, in the interim, we have changed the settings so that everyone who
had assignments on the old Portal will be able to access their address
assignments immediately.
We will still do call sign verification, but it will now take place over
the next 2-3 months and with the help of a number of volunteers.
Callsigns that cannot be verified (despite best efforts) by that time
will lose access to their addresses until we can get verification.
If you have any questions about this new process, please don't hesitate
to ask in this thread.
73!
--
Rosy Schechter - KJ7RYV
Executive Director
Amateur Radio Digital Communications (ARDC)
ardc.net