New subject: No possible to create DNS

4 Apr 2024

Hi, 44Net community -

We knew we would find some bugs when we launched the new Portal, and 
indeed, we found them! What we didn’t foresee was the 1,000+ logins on 
the new site in less than 24 hours – far, far more than expected. It’s 
pretty exciting to see how much engagement there is with this new 
rollout, even if it did cause us some hiccups.

Meanwhile, we are working as swiftly as possible to move through the 
issues and questions that have come up in the past day or so. Below is a 
summary of findings, actions taken, and next steps.

# Summary (tl;dr)

* The old Portal is now disabled, and the new portal is now available at 
  https://portal.ampr.org.

* You should now have access to your address space assignments, and 
callsign verification will occur over the next 2-3 months. More details 
about what happened and next steps can be found at the bottom of this 
email.

* We will continue to stress test among ARDC staff and volunteers – and 
in real time with all of you!

# Bugs fixed

Three main bugs have been identified and fixed:

* EULA scrolling / accept button not working in Windows 11
* Wrong email URL / caching issue
* Ticket #274 sent to multiple people without explanation

If you are still experiencing trouble with any of these three items, or 
if something new pops up, please make a support ticket on the new 
Portal, or send an email to newportal(a)ardc.net.

# Q+A

Here are some questions and answers that came up over the past few days.

Q: Where is my ‘Network’ menu?
A: The ‘Network’ menu is designed to appear once your callsign has been 
verified. You should be able to see the menu now. Please let us know if 
that is not the case.

Q: Why do I have to verify my callsign?
A: To use 44Net address space, an active amateur radio license is 
required. Callsign verification helps to ensure that a user has the 
credentials required (i.e., a license / callsign) to request address 
space and / or access DNS records.

Q: Do you have any documentation about the new Portal?
A: Yes! You can see it here under ‘HowTo’ here: 
https://wiki.ampr.org/wiki/Portal

As always, please bug us with any questions. Thank you for your patience 
as we work through these issues.

73,
Rosy KJ7RYV

//

# More info about what happened with callsign verification / assignment 
access

Though a small number of 44Net users’ callsigns had been verified in the 
old Portal, the vast majority had not. Thus, we created a required step 
for admins to verify call signs before granting users the ability to 
access assigned addresses. Once verified, users have access to their 
address space assignments.

Due to the unexpectedly high volume of sign-ins and the time it takes to 
do callsign verification, we were suddenly hit with far more than we 
could manage in a timely fashion, and people were suddenly not able to 
access their address assignments.

Thus, in the interim, we have changed the settings so that everyone who 
had assignments on the old Portal will be able to access their address 
assignments immediately.

We will still do call sign verification, but it will now take place over 
the next 2-3 months and with the help of a number of volunteers. 
Callsigns that cannot be verified (despite best efforts) by that time 
will lose access to their addresses until we can get verification.

If you have any questions about this new process, please don't hesitate 
to ask in this thread.

73!

-- 
Rosy Schechter - KJ7RYV
Executive Director
Amateur Radio Digital Communications (ARDC)
ardc.net

Updates: new portal back online; bug fixes & next steps summary