If you go through the list of domain records, you will see many that have not been claimed. Match them up to users who have yet to start or finish the LoT/Trust verification steps and it is still a headache in the making with many more unnecessary tickets that have not even hit yet. As I said many times in the past, get the coordinators on-board so that we can clear the tickets of those who are in our areas. We have acted as mentors and point of contact for many years and know these users quite well. I have one user in NY that is a trustee for two different club calls as well as his own. He finally got his verification tickets through, but now the routing to the two club calls are failing because he did not know what to do about them. Taking this whole process out of the hands of the coordinators has taken my normally less than 30 minute time out of my hands and tossed these users into a faceless mosh pit. Two phone conferences within 10 days last month and there does not seem to be any movement in including the coordinators to make this move quickly. Comments and mea culpas of the April 3rd surprise has not really corrected itself over 60 days later.