14 May
2024
14 May
'24
11:55 a.m.
I CANNOT BELIEVE IT!
The last financial statement indicated that you have well over $100M in the bank, and
now you are claiming lack of progress in ticket handling is "due to the costs,
which is typically over $2"????
It is not only that the tickets are handled slowly, the whole process was apparently
not well thought out. I asked to get access to our Hobbyscoop club callsigns, I
submitted
only two because based on recent experience I already expected that Chris would reject
the request, and indeed that was what happened. I should not relate those club callsigns
to my own account, I needed to create a separate account for the club.
Now of course that already is a bad idea in itself. It will lead to a shared account
with shared credentials, it will preclude the use of 2FA, and it will make it difficult
to have any logging and accounting of actions done via that account. It simply is not
a preferred way of doing things. Preferable would be to have an individual account
per admin, and the same club callsigns added to several different personal accounts, so
that each authorized person can do admin tasks and the tasks they have performed remain
related to the person that performed them, not some generic club account.
But that aside, and knowing that it is useless to discuss with Chris, I created a club
account and started adding callsigns to it. After 5 callsigns it errored out with
"you can have a maximum of 5 callsigns". REALLY? we have many more than
that.
So I had to create another ticket, to raise the number of callsigns per account.
And now we wait.... probably again several weeks, likely to find my request rejected
with another "rule invented on the spot", as already happened several times.
What we really need a a place where constructive discussion can be held about the
requirements that we have, and a positive attitude towards implementing them. I.e.
not what we have seen until now.
And I am not going to discuss that in an online video meeting, that is a place where
I cannot express myself clearly enough (as I have experienced in the past).
Rob
On 2024-05-14 16:53, Dave Gingrich via 44net wrote:
We are working through the tickets. We did not anticipate the huge flood of tickets
since the portal went up. We have added additional members of the TAC to work through the
Callsign and Address verification tickets. Tickets related to other things are handled by
staff.
We use access to records of FCC, RAC, and QRZ.com <http://QRZ.com> and other online
resources we can find. But we are NOT spending any extra time trying to match records. If
we find any conflicting information, we are simply rejecting the application. At this
time, we are not going to send out post cards or use other methods to verify addresses.
Mainly due to the costs involved. The cost of sending out a simple post card, is typically
over $2. There are hundreds of addresses needing verification.
I have to admit I’ve been surprised by the number of folks that requested verification of
an address that does not agree with their license.
So if you have a pending address or callsign verification request, make sure all the
public databases agree with your request.
—
Dave K9DC, K9IP