And conversely, I get some requests that never respond to my email for more information even when I provide my phone number and personal email.
On 1/9/2017 3:50 AM, Rob Janssen wrote:
I still have the problem that users (who have to use a non-native language) do not understand the portal, make a request for something they do not want, and when I reject it with an explanation what the need to do next (read our website, mail me) they just click on all links in that reply mail causing the request to be re-submitted with the comments that I have put in there myself.
We really need some button to just delete a request without notification to the submitter, so that I can contact them out-of-band. When I just leave the bad requests there will be "reminder" mails from the portal later.
Rob