9 Jan
2017
9 Jan
'17
3:50 a.m.
You're welcome. Yes, I don't get many requests
during a year and I go
through a learning curve every time I use the portal site.
I still have the problem that users (who have to use a non-native language) do not
understand the portal, make a request for something they do not want, and when I
reject it with an explanation what the need to do next (read our website, mail me)
they just click on all links in that reply mail causing the request to be re-submitted
with the comments that I have put in there myself.
We really need some button to just delete a request without notification to the
submitter, so that I can contact them out-of-band. When I just leave the bad
requests there will be "reminder" mails from the portal later.
Rob
9 Jan
9 Jan
10:31 a.m.
New subject: Coordinator bug?
And conversely, I get some requests that never respond to my email for more
information even when I provide my phone number and personal email.
On 1/9/2017 3:50 AM, Rob Janssen wrote:
I still have the problem that users (who have to use a
non-native
language) do not
understand the portal, make a request for something they do not want,
and when I
reject it with an explanation what the need to do next (read our
website, mail me)
they just click on all links in that reply mail causing the request to
be re-submitted
with the comments that I have put in there myself.
We really need some button to just delete a request without notification
to the
submitter, so that I can contact them out-of-band. When I just leave
the bad
requests there will be "reminder" mails from the portal later.
Rob
--
Charles J. Hargrove - N2NOV
NYC ARECS/RACES Citywide Radio Officer/Skywarn Coord.
NYC-ARECS/RACES Net Mon. @ 8:30PM 449.025/123.0 PL
http://www.nyc-arecs.org and http://www.nyc-skywarn.org
NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM
on 7.036 Mhz USB/1500 hz waterfall spot; Olivia 8/500 check-ins
"Information is the oxygen of the modern age. It seeps through the walls
topped
by barbed wire, it wafts across the electrified borders." - Ronald Reagan
"The more corrupt the state, the more it legislates." - Tacitus
"Molann an obair an fear" - Irish Saying
(The work praises the man.)
"No matter how big and powerful government gets, and the many services it
provides, it can never take the place of volunteers." - Ronald Reagan
10:42 a.m.
New subject: Coordinator bug?
I'd estimate that about 10% of the people who apply for an allocation
and I send an email to for further information never respond.
If I don't hear from them in a week or two, I put a comment "awaiting
response to email" in their coordination request and return it to them.
Returned requests will expire in 3 months if no further action is taken
and do not generate coordinator reminders.
- Brian
On Mon, Jan 09, 2017 at 10:31:05AM -0500, Charles J. Hargrove wrote:
And conversely, I get some requests that never respond
to my email for more
information even when I provide my phone number and personal email.
2686
days inactive
2686
days old
2 comments
3 participants
participants (3)
-
Brian Kantor -
Charles J. Hargrove -
Rob Janssen