You're welcome. Yes, I don't get many requests during a year and I go through a learning curve every time I use the portal site.
I still have the problem that users (who have to use a non-native language) do not understand the portal, make a request for something they do not want, and when I reject it with an explanation what the need to do next (read our website, mail me) they just click on all links in that reply mail causing the request to be re-submitted with the comments that I have put in there myself.
We really need some button to just delete a request without notification to the submitter, so that I can contact them out-of-band. When I just leave the bad requests there will be "reminder" mails from the portal later.
Rob
And conversely, I get some requests that never respond to my email for more information even when I provide my phone number and personal email.
On 1/9/2017 3:50 AM, Rob Janssen wrote:
I still have the problem that users (who have to use a non-native language) do not understand the portal, make a request for something they do not want, and when I reject it with an explanation what the need to do next (read our website, mail me) they just click on all links in that reply mail causing the request to be re-submitted with the comments that I have put in there myself.
We really need some button to just delete a request without notification to the submitter, so that I can contact them out-of-band. When I just leave the bad requests there will be "reminder" mails from the portal later.
Rob
I'd estimate that about 10% of the people who apply for an allocation and I send an email to for further information never respond.
If I don't hear from them in a week or two, I put a comment "awaiting response to email" in their coordination request and return it to them. Returned requests will expire in 3 months if no further action is taken and do not generate coordinator reminders. - Brian
On Mon, Jan 09, 2017 at 10:31:05AM -0500, Charles J. Hargrove wrote:
And conversely, I get some requests that never respond to my email for more information even when I provide my phone number and personal email.
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Brian Kantor -
Charles J. Hargrove -
Rob Janssen