1 Nov
2024
1 Nov
'24
5:56 p.m.
Hi Rebecca,
I've had a time-sensitive ticket open for 9 days now. I specified in the
subject line of the ticket that it was time-sensitive. My DNS provider
requires that the action be completed within 30 days of my submission of
the ticket (i.e. by 22 November). This has caused issues for me in the
past, as each time the 30-day window expires, I have to completely restart
the process. Furthermore, the entire time the process is underway, I have
to keep all DNS records up-to-date in two separate places.
Could you provide some insight as to the roadblocks that are preventing
such tickets from being processed?
Thanks,
Eric Johnson
On Fri, Nov 1, 2024 at 12:28 PM Rebecca Key via 44net <
44net(a)mailman.ampr.org> wrote:
*Hey Everyone,*
* As of today, - About 174 new tickets are in the queue. - About 459
tickets are open and awaiting response. Please note that 459 includes both
new and open tickets. - 257 are awaiting a response from the user - 28 are
awaiting a response from an admin Since April 3, we have closed about
3,730 tickets. A correction on closed tickets: on 10/25, the 3,828 tickets
reported in the update actually corresponds to the total number of tickets
in the system, not the number of closed tickets. Revisiting the stats, the
actual number closed on 10/25 would’ve been closer to about 3,600. If you
were unable to attend the Portal Training Workshops and are interested in
becoming a Ticket Handler, please sign our confidentiality agreement, send
me an email (rebecca(a)ardc.net <rebecca(a)ardc.net>)t>), and I will send you the
link to the video, along with the password. Our confidentiality agreement
can be found on our website, specifically the Volunteer Services and
Confidentiality Agreement (for 44Net Portal) link under ‘44Net’:
https://www.ardc.net/ardc-community-resources/
<https://www.ardc.net/ardc-community-resources/>. If there’s anything
within the documentation that is not clear or intuitive, please let us know
at newportal(a)ardc.net <newportal(a)ardc.net>et>. Portal documentation can be
found below: - Intro to the Portal: https://wiki.ampr.org/wiki/Portal_intro
<https://wiki.ampr.org/wiki/Portal_intro> - Organizations in the Portal:
https://wiki.ampr.org/wiki/Organizations_in_the_Portal
<https://wiki.ampr.org/wiki/Organizations_in_the_Portal> - [Ticket
Handlers] Call Sign Verification How-To:
https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification
<https://wiki.ampr.org/wiki/Portal_Call_Sign_Verification> Please note
that wiki updates can be made directly if you have an account on
wiki.ampr.org <http://wiki.ampr.org>. If you don’t have a wiki account and
would like one, you can request an account setup by emailing wiki(a)ampr.org
<wiki(a)ampr.org>rg>. Finally, if you haven’t already, please be sure to check
out our October Newsletter for other recent news and updates:
https://www.ardc.net/?na=view&id=82 <https://www.ardc.net/?na=view&id=82>.
If you’d like to subscribe to the newsletter, you can fill out the form and
click ‘Subscribe’ here: https://www.ardc.net/about/newsletter/
<https://www.ardc.net/about/newsletter/>. As always, let us know if you
have any questions! 73, and have a great weekend, Rebecca KO4KVG *
--
Rebecca Key - KO4KVG
Communicaions Manager
Amateur Radio Digital Communications (ARDC)ardc.net
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