9 Jan
2017
9 Jan
'17
2:50 a.m.
You're welcome. Yes, I don't get many requests
during a year and I go
through a learning curve every time I use the portal site.
I still have the problem that users (who have to use a non-native language) do not
understand the portal, make a request for something they do not want, and when I
reject it with an explanation what the need to do next (read our website, mail me)
they just click on all links in that reply mail causing the request to be re-submitted
with the comments that I have put in there myself.
We really need some button to just delete a request without notification to the
submitter, so that I can contact them out-of-band. When I just leave the bad
requests there will be "reminder" mails from the portal later.
Rob