24 Apr
2024
24 Apr
'24
1:56 a.m.
I totally agree with you guys.
I understand that in order to keep up with the new stuff we have to "suck
it" up and wait until the day. It's fair enough that they are not able to
provide us any ETA or SLA, but I think that a pretty good, decent waiting
time is not over a week, or weeks in some cases.
But as Charles said, since we are all volunteers (being a HAM is also a
volunteer in our daily activities as hams) we could give a hand and help
the community. I think that we are plenty which could spare 1hr from our
daily time and help to filter the tickets, so the actual Administration of
ARDC focuses on the important ones.
But as long as our help is "not welcome" or not wanted, the only thing that
we can do is wait.
Tickets are escalated at some point, but with what scope? If the escalation
email is just dismissed until the next one, which will end up the same and
so on.
Just thinking out loud what I'm seeing in almost 1 month (without a week)
since the new portal is released.
73's
YO6RZV
mar., 23 apr. 2024, 21:34 Charles J. Hargrove via 44net <
44net(a)mailman.ampr.org> a scris:
Platitudes are nice and feel good, but proper planning
would be better.
If we are all volunteers, then spread the knowledge and planning around
so that we can all make light work with many hands. In fact, that is what
the various coordinators already know how to do. Why were we not asked?
On 4/23/2024 2:26 PM, pete M via 44net wrote:
There is always some speed bump when there is such a large change in
such complex
system. The majority of the "staff" that help in that
situation are volunteer.
And for the price we pay, we can wait a few weeks for bumps in our
systems.
I am sure that Rosy's team with Jon and John are all working pretty hard
to
bring back everything to some normal wait time.
The only good way to advance is to put a feet in front of the other.
Sometimes we
trip, but after removing the dust from our hands, we keep on
walking.
Pierre
VE2PF
________________________________________
De : Răzvan Zeceș via 44net <44net(a)mailman.ampr.org>
Envoyé : 23 avril 2024 14:05
À : Charles J. Hargrove
Cc : 44net(a)mailman.ampr.org
Objet : [44net] Re: DNS handling
It's the same sittuation on the IP Allocations too. I guess that at some
point
we'll have a response.
mar., 23 apr. 2024, 13:52 Charles J. Hargrove via 44net <
44net@mailman.ampr.org<mailto:44net@mailman.ampr.org>> a scris:
What about tickets from 2 weeks ago still
unassigned?
On 4/23/2024 6:34 AM, Chris via 44net wrote:
> FYI the new portal has an automatic escalation system - if a new ticket
> does not get picked up within 4 days it is escalated, so staff are
aware.
--
Charles J. Hargrove - N2NOV
NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.
NYC-ARECS/RACES Nets 441.100/136.5 PL
ARnewsline Broadcast Mon. @ 8:00PM
NYC-ARECS Weekly Net Mon. @ 8:30PM
http://www.nyc-arecs.org
NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM
on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32
"Information is the oxygen of the modern age. It seeps through the walls
topped
by barbed wire, it wafts across the electrified borders." - Ronald Reagan
"The more corrupt the state, the more it legislates." - Tacitus
"Molann an obair an fear" - Irish Saying
(The work praises the man.)
"No matter how big and powerful government gets, and the many services it
provides, it can never take the place of volunteers." - Ronald Reagan
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