What about tickets from 2 weeks ago still unassigned?

On 4/23/2024 6:34 AM, Chris via 44net wrote:

FYI the new portal has an automatic escalation system - if a new ticket does not get picked up within 4 days it is escalated, so staff are aware.

There is always some speed bump when there is such a large change in such complex system. The majority of the "staff" that help in that situation are volunteer.

And for the price we pay, we can wait a few weeks for bumps in our systems.

I am sure that Rosy's team with Jon and John are all working pretty hard to bring back everything to some normal wait time.

The only good way to advance is to put a feet in front of the other. Sometimes we trip, but after removing the dust from our hands, we keep on walking.

Pierre

VE2PF

________________________________________ De : Răzvan Zeceș via 44net 44net@mailman.ampr.org Envoyé : 23 avril 2024 14:05 À : Charles J. Hargrove Cc : 44net@mailman.ampr.org Objet : [44net] Re: DNS handling

It's the same sittuation on the IP Allocations too. I guess that at some point we'll have a response.

mar., 23 apr. 2024, 13:52 Charles J. Hargrove via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org> a scris: What about tickets from 2 weeks ago still unassigned?

On 4/23/2024 6:34 AM, Chris via 44net wrote:

FYI the new portal has an automatic escalation system - if a new ticket does not get picked up within 4 days it is escalated, so staff are aware.

-- Charles J. Hargrove - N2NOV NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.

NYC-ARECS/RACES Nets 441.100/136.5 PL ARnewsline Broadcast Mon. @ 8:00PM NYC-ARECS Weekly Net Mon. @ 8:30PM http://www.nyc-arecs.orghttps://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nyc-arecs.org%2F&data=05%7C02%7C%7Ce39a747b4d144a2eb4d808dc63bff66a%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638494923371298438%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=tLQZ2Oo81ue%2FmEA84qRlq%2BZ0xEYGuiwqJpwPRc4HAVc%3D&reserved=0

NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32

"Information is the oxygen of the modern age. It seeps through the walls topped by barbed wire, it wafts across the electrified borders." - Ronald Reagan

"The more corrupt the state, the more it legislates." - Tacitus

"Molann an obair an fear" - Irish Saying (The work praises the man.)

"No matter how big and powerful government gets, and the many services it provides, it can never take the place of volunteers." - Ronald Reagan _______________________________________________ 44net mailing list -- 44net@mailman.ampr.orgmailto:44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.orgmailto:44net-leave@mailman.ampr.org

Could it be that the system is not fully ready to take on the whole volunteer group?

Being rude never helped anything also. And since you seem to like platitude. The only way to never do anything bad is to do nothing.

For christ sake, are you making a profit out of your hobby? You act like your life or your revenu is at stake. Calm down drink a whiskey or a beer some wine or some cold water and start to bread at a normal pace. With such attitude I understand why many are not interested in the hobby.

Pierre

VE2PF

________________________________________ De : Charles J. Hargrove via 44net 44net@mailman.ampr.org Envoyé : 23 avril 2024 14:33 À : 44net@mailman.ampr.org Objet : [44net] Re: DNS handling

Platitudes are nice and feel good, but proper planning would be better. If we are all volunteers, then spread the knowledge and planning around so that we can all make light work with many hands. In fact, that is what the various coordinators already know how to do. Why were we not asked?

On 4/23/2024 2:26 PM, pete M via 44net wrote:

There is always some speed bump when there is such a large change in such complex system. The majority of the "staff" that help in that situation are volunteer.

And for the price we pay, we can wait a few weeks for bumps in our systems.

I am sure that Rosy's team with Jon and John are all working pretty hard to bring back everything to some normal wait time.

The only good way to advance is to put a feet in front of the other. Sometimes we trip, but after removing the dust from our hands, we keep on walking.

Pierre

VE2PF

---

De : Răzvan Zeceș via 44net 44net@mailman.ampr.org Envoyé : 23 avril 2024 14:05 À : Charles J. Hargrove Cc : 44net@mailman.ampr.org Objet : [44net] Re: DNS handling

It's the same sittuation on the IP Allocations too. I guess that at some point we'll have a response.

mar., 23 apr. 2024, 13:52 Charles J. Hargrove via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org> a scris: What about tickets from 2 weeks ago still unassigned?

On 4/23/2024 6:34 AM, Chris via 44net wrote:

...

FYI the new portal has an automatic escalation system - if a new ticket does not get picked up within 4 days it is escalated, so staff are aware.

-- Charles J. Hargrove - N2NOV NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.

NYC-ARECS/RACES Nets 441.100/136.5 PL ARnewsline Broadcast Mon. @ 8:00PM NYC-ARECS Weekly Net Mon. @ 8:30PM http://www.nyc-arecs.org/

NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32

"Information is the oxygen of the modern age. It seeps through the walls topped by barbed wire, it wafts across the electrified borders." - Ronald Reagan

"The more corrupt the state, the more it legislates." - Tacitus

"Molann an obair an fear" - Irish Saying (The work praises the man.)

"No matter how big and powerful government gets, and the many services it provides, it can never take the place of volunteers." - Ronald Reagan _______________________________________________ 44net mailing list -- 44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.org

I totally agree with you guys.

I understand that in order to keep up with the new stuff we have to "suck it" up and wait until the day. It's fair enough that they are not able to provide us any ETA or SLA, but I think that a pretty good, decent waiting time is not over a week, or weeks in some cases.

But as Charles said, since we are all volunteers (being a HAM is also a volunteer in our daily activities as hams) we could give a hand and help the community. I think that we are plenty which could spare 1hr from our daily time and help to filter the tickets, so the actual Administration of ARDC focuses on the important ones.

But as long as our help is "not welcome" or not wanted, the only thing that we can do is wait.

Tickets are escalated at some point, but with what scope? If the escalation email is just dismissed until the next one, which will end up the same and so on.

Just thinking out loud what I'm seeing in almost 1 month (without a week) since the new portal is released.

73's YO6RZV

mar., 23 apr. 2024, 21:34 Charles J. Hargrove via 44net < 44net@mailman.ampr.org> a scris:

Platitudes are nice and feel good, but proper planning would be better. If we are all volunteers, then spread the knowledge and planning around so that we can all make light work with many hands. In fact, that is what the various coordinators already know how to do. Why were we not asked?

On 4/23/2024 2:26 PM, pete M via 44net wrote:

...

There is always some speed bump when there is such a large change in

such complex system. The majority of the "staff" that help in that situation are volunteer.

...

And for the price we pay, we can wait a few weeks for bumps in our

systems.

...

I am sure that Rosy's team with Jon and John are all working pretty hard

to bring back everything to some normal wait time.

...

The only good way to advance is to put a feet in front of the other.

Sometimes we trip, but after removing the dust from our hands, we keep on walking.

...

Pierre

VE2PF

---

De : Răzvan Zeceș via 44net 44net@mailman.ampr.org Envoyé : 23 avril 2024 14:05 À : Charles J. Hargrove Cc : 44net@mailman.ampr.org Objet : [44net] Re: DNS handling

It's the same sittuation on the IP Allocations too. I guess that at some

point we'll have a response.

...

mar., 23 apr. 2024, 13:52 Charles J. Hargrove via 44net <

44net@mailman.ampr.orgmailto:44net@mailman.ampr.org> a scris:

...

What about tickets from 2 weeks ago still unassigned?

On 4/23/2024 6:34 AM, Chris via 44net wrote:

...

FYI the new portal has an automatic escalation system - if a new ticket does not get picked up within 4 days it is escalated, so staff are

aware.

-- Charles J. Hargrove - N2NOV NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.

NYC-ARECS/RACES Nets 441.100/136.5 PL ARnewsline Broadcast Mon. @ 8:00PM NYC-ARECS Weekly Net Mon. @ 8:30PM http://www.nyc-arecs.org

NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32

"Information is the oxygen of the modern age. It seeps through the walls topped by barbed wire, it wafts across the electrified borders." - Ronald Reagan

"The more corrupt the state, the more it legislates." - Tacitus

"Molann an obair an fear" - Irish Saying (The work praises the man.)

"No matter how big and powerful government gets, and the many services it provides, it can never take the place of volunteers." - Ronald Reagan _______________________________________________ 44net mailing list -- 44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.org

oups forgot a not in my last post.

I meant:

I am pretty sure it is NOT a case of not willing to accept the help.

Pierre

VE2PF

________________________________________ De : pete M petem001@hotmail.com Envoyé : 23 avril 2024 15:12 À : Charles J. Hargrove; Răzvan Zeceș Cc : 44net@mailman.ampr.org Objet : Re: [44net] Re: DNS handling

I am pretty sure it is a case of not willing to accept the help. Making such assumption is I think pretty unfair. (not saying you do Răzvan). But can we give the runner time to smooth things down?

One thing that I know is that when I was in the TAC, I am not anymore and let me tell you I would not like to be in right now, it was planned to have the local coordinators in the loop. In fact it was primordial to have the help from the coordinator and I am sure it is still important.

But training the people take time. All the coordinator and volunteer are not at the same level of knowledge network wise. So like I said. take a deep breath sit in your chair, make some QSO on 10 and 6 meter, it is the best time to do it. in a few short season that time will be gone and we will have to go back at CW or worst FT8 to make any QSO.

Pierre

VE2PF

________________________________________ De : Răzvan Zeceș via 44net 44net@mailman.ampr.org Envoyé : 23 avril 2024 14:56 À : Charles J. Hargrove Cc : 44net@mailman.ampr.org Objet : [44net] Re: DNS handling

I totally agree with you guys.

I understand that in order to keep up with the new stuff we have to "suck it" up and wait until the day. It's fair enough that they are not able to provide us any ETA or SLA, but I think that a pretty good, decent waiting time is not over a week, or weeks in some cases.

But as Charles said, since we are all volunteers (being a HAM is also a volunteer in our daily activities as hams) we could give a hand and help the community. I think that we are plenty which could spare 1hr from our daily time and help to filter the tickets, so the actual Administration of ARDC focuses on the important ones.

But as long as our help is "not welcome" or not wanted, the only thing that we can do is wait.

Tickets are escalated at some point, but with what scope? If the escalation email is just dismissed until the next one, which will end up the same and so on.

Just thinking out loud what I'm seeing in almost 1 month (without a week) since the new portal is released.

73's YO6RZV

mar., 23 apr. 2024, 21:34 Charles J. Hargrove via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org> a scris: Platitudes are nice and feel good, but proper planning would be better. If we are all volunteers, then spread the knowledge and planning around so that we can all make light work with many hands. In fact, that is what the various coordinators already know how to do. Why were we not asked?

On 4/23/2024 2:26 PM, pete M via 44net wrote:

There is always some speed bump when there is such a large change in such complex system. The majority of the "staff" that help in that situation are volunteer.

And for the price we pay, we can wait a few weeks for bumps in our systems.

I am sure that Rosy's team with Jon and John are all working pretty hard to bring back everything to some normal wait time.

The only good way to advance is to put a feet in front of the other. Sometimes we trip, but after removing the dust from our hands, we keep on walking.

Pierre

VE2PF

---

De : Răzvan Zeceș via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org> Envoyé : 23 avril 2024 14:05 À : Charles J. Hargrove Cc : 44net@mailman.ampr.orgmailto:44net@mailman.ampr.org Objet : [44net] Re: DNS handling

It's the same sittuation on the IP Allocations too. I guess that at some point we'll have a response.

mar., 23 apr. 2024, 13:52 Charles J. Hargrove via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org<mailto:44net@mailman.ampr.orgmailto:44net@mailman.ampr.org>> a scris: What about tickets from 2 weeks ago still unassigned?

On 4/23/2024 6:34 AM, Chris via 44net wrote:

...

FYI the new portal has an automatic escalation system - if a new ticket does not get picked up within 4 days it is escalated, so staff are aware.

-- Charles J. Hargrove - N2NOV NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.

NYC-ARECS/RACES Nets 441.100/136.5 PL ARnewsline Broadcast Mon. @ 8:00PM NYC-ARECS Weekly Net Mon. @ 8:30PM http://www.nyc-arecs.orghttps://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nyc-arecs.org%2F&data=05%7C02%7C%7C91d2ea154218462140bb08dc63c73690%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638494954516231088%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=JqrfPZkUiwBu7w3FPLX8%2F5NN8rd5uIErnc3%2BPzJUP5w%3D&reserved=0

NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32

"Information is the oxygen of the modern age. It seeps through the walls topped by barbed wire, it wafts across the electrified borders." - Ronald Reagan

"The more corrupt the state, the more it legislates." - Tacitus

"Molann an obair an fear" - Irish Saying (The work praises the man.)

"No matter how big and powerful government gets, and the many services it provides, it can never take the place of volunteers." - Ronald Reagan _______________________________________________ 44net mailing list -- 44net@mailman.ampr.orgmailto:44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.orgmailto:44net-leave@mailman.ampr.org

First of all, thank you to everyone who has offered to help, that is appreciated. It’s not that we don’t want the help, it’s more complicated than that - the TAC are able to help because they have all signed an agreement regarding privacy / data protection, staff also have suitable contracts in place that cover them legally to handle member’s personal data. I’m not a lawyer, but if we just opened up the admin side of the portal to everyone who wanted to help we would no doubt be in breach of data protection laws halfway across the planet !

The tickets are being worked through and many folks have had their tickets dealt with, the biggest run was all the callsign verification requests we got when we first opened up the portal, we we have now got through these apart from a small number of more tricky cases which are being worked on still. We have been processing subdomain requests and have now started processing the address request tickets. Postal address verification requests have been put on the back burner for now as they are less critical, they will be processed in the background as time allows.

We were totally not prepared for over 1,000 tickets in the first 48 hours - Rosy asked me how many tickets I expected after we released the new portal, so I had a look at the stats from the old portal where it showed an average of less than 12 logins per week, so I said we might get 20 or 30 people login as it is something new, maybe 50 at most. In the event over 2,000 members logged in within the first week, that's half of the membership !!

Thanks Pierre for being the voice of reason here, please try to remember this is a hobby, no-one is (or should be!) running any critical services on our IPs, it really doesn’t matter if this takes another week or two to fully sort out. Every moan about how long this is taking I have to read is another ticket I am not able to deal with, having to write this email has taken time I could have spent processing several more tickets.

Relax, we are getting there :-)

73, Chris - G1FEF — ARDC Administrator

Web: https://www.ardc.net

On 23 Apr 2024, at 20:36, Charles J. Hargrove via 44net 44net@mailman.ampr.org wrote:

Many of us, who are long time coordinators, do indeed have networking background professionally as well as database, server, website admins. True, this is not a paying job for us, but it is interfering in any planned projects, getting new people up to speed and generally still taking up time. I have other things that I put my time into (see sig line), but we feel that this portal situation is important to get right, be done in a timely fashion and not instill as sense of no confidence on behalf of the end users. The question keeps coming up the more there are delays and non-answers to emails, "is ARDC more about the millions in grant money or is it about the hams getting things done in the technical side of the hobby". It becomes increasingly difficult to answer questions like that with solid information or with a straight face. Maybe you should have remained on the technical committee seeing how you would have approached this cut-over differently.

On 4/23/2024 3:12 PM, pete M wrote:

...

One thing that I know is that when I was in the TAC, I am not anymore and let me tell you I would not like to be in right now, it was planned to have the local coordinators in the loop. In fact it was primordial to have the help from the coordinator and I am sure it is still important.

-- Charles J. Hargrove - N2NOV NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.

NYC-ARECS/RACES Nets 441.100/136.5 PL ARnewsline Broadcast Mon. @ 8:00PM NYC-ARECS Weekly Net Mon. @ 8:30PM http://www.nyc-arecs.org

NY-NBEMS Net Saturdays @ 10AM & USeast-NBEMS Net Wednesdays @ 7PM on 7.036 Mhz USB (alt 3.536)/1500 hz waterfall spot; MFSK-16 or 32

"Information is the oxygen of the modern age. It seeps through the walls topped by barbed wire, it wafts across the electrified borders." - Ronald Reagan

"The more corrupt the state, the more it legislates." - Tacitus

"Molann an obair an fear" - Irish Saying (The work praises the man.)

"No matter how big and powerful government gets, and the many services it provides, it can never take the place of volunteers." - Ronald Reagan _______________________________________________ 44net mailing list -- 44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.org