I am pretty sure it is a case of not willing to accept the help. Making such assumption is I think pretty unfair. (not saying you do Răzvan). But can we give the runner time to smooth things down?
One thing that I know is that when I was in the TAC, I am not anymore and let me tell you I would not like to be in right now, it was planned to have the local coordinators in the loop. In fact it was primordial to have the help from the coordinator and I am sure it is still important.
But training the people take time. All the coordinator and volunteer are not at the same level of knowledge network wise. So like I said. take a deep breath sit in your chair, make some QSO on 10 and 6 meter, it is the best time to do it. in a few short season that time will be gone and we will have to go back at CW or worst FT8 to make any QSO.
Pierre
VE2PF
________________________________________ De : Răzvan Zeceș via 44net 44net@mailman.ampr.org Envoyé : 23 avril 2024 14:56 À : Charles J. Hargrove Cc : 44net@mailman.ampr.org Objet : [44net] Re: DNS handling
I totally agree with you guys.
I understand that in order to keep up with the new stuff we have to "suck it" up and wait until the day. It's fair enough that they are not able to provide us any ETA or SLA, but I think that a pretty good, decent waiting time is not over a week, or weeks in some cases.
But as Charles said, since we are all volunteers (being a HAM is also a volunteer in our daily activities as hams) we could give a hand and help the community. I think that we are plenty which could spare 1hr from our daily time and help to filter the tickets, so the actual Administration of ARDC focuses on the important ones.
But as long as our help is "not welcome" or not wanted, the only thing that we can do is wait.
Tickets are escalated at some point, but with what scope? If the escalation email is just dismissed until the next one, which will end up the same and so on.
Just thinking out loud what I'm seeing in almost 1 month (without a week) since the new portal is released.
73's YO6RZV
mar., 23 apr. 2024, 21:34 Charles J. Hargrove via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org> a scris: Platitudes are nice and feel good, but proper planning would be better. If we are all volunteers, then spread the knowledge and planning around so that we can all make light work with many hands. In fact, that is what the various coordinators already know how to do. Why were we not asked?
On 4/23/2024 2:26 PM, pete M via 44net wrote:
There is always some speed bump when there is such a large change in such complex system. The majority of the "staff" that help in that situation are volunteer.
And for the price we pay, we can wait a few weeks for bumps in our systems.
I am sure that Rosy's team with Jon and John are all working pretty hard to bring back everything to some normal wait time.
The only good way to advance is to put a feet in front of the other. Sometimes we trip, but after removing the dust from our hands, we keep on walking.
Pierre
VE2PF
De : Răzvan Zeceș via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org> Envoyé : 23 avril 2024 14:05 À : Charles J. Hargrove Cc : 44net@mailman.ampr.orgmailto:44net@mailman.ampr.org Objet : [44net] Re: DNS handling
It's the same sittuation on the IP Allocations too. I guess that at some point we'll have a response.
mar., 23 apr. 2024, 13:52 Charles J. Hargrove via 44net <44net@mailman.ampr.orgmailto:44net@mailman.ampr.org<mailto:44net@mailman.ampr.orgmailto:44net@mailman.ampr.org>> a scris: What about tickets from 2 weeks ago still unassigned?
On 4/23/2024 6:34 AM, Chris via 44net wrote:
FYI the new portal has an automatic escalation system - if a new ticket does not get picked up within 4 days it is escalated, so staff are aware.
-- Charles J. Hargrove - N2NOV NYC-ARECS/RACES Citywide Radio Officer/Skywarn Coord.
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