Re: [44net] Dormant account warning

(Please trim inclusions from previous messages) _______________________________________________ OK Chris. A reminder email once a month is customary. But the contents of the email that was sent don't match your description of what you meant to say. The wording of the email includes "warning," is prompting for action "soon", and specifically says we must login once a month. Specifically: "Subject: Re: [44net] Dormant account warning" (warning usually indicates something bad) "Your account on the AMPRNet portal has been dormant for over one month." (the allocations are actively used) "It is important that you login regularly ..." (evidently not true) "Please login to the AMPRNet portal soon:" (evidently not needed) "... please login to the portal at least once every month and ensure that your details are correct" (evidently not needed) Based on your description of what you meant to say, I suggest something like the following. ---------------------------------- Subject: Monthly AMPRNet Portal Account Reminder This is a monthly reminder that you have an account on the AMPRNet portal: https://portal.ampr.org It is important that you maintain up-to-date records of your personal details and your resource allocations, e.g. IP allocations, DNS entries, etc. You must login at least once a year to indicate that your account is still active. Other than that, if your records are up-to-date, you don't need to do anything. If you have any questions relating to this email, you may reply to it and a human being will read it and respond. Kind Regards, Marvin, The AMPRNet Robot --- Web: ampr.org Wiki: wiki.ampr.net Portal: portal.ampr.net 44Net mailing list: hamradio.ucsd.edu/mailman/listinfo/. PORTAL NOTE: If you do not log into your portal account at least once a year, several attempts to contact you by email will be made. If we are unable to contact you, then your account and any IP allocations, DNS entries and gateways under your account will be removed. WIKI NOTE: If you have any technical information relating to the AMPRNet, please consider adding it to the Wiki so others can benefit from your knowledge. ------------------------------------------ For users who haven't logged in for over a year, I would expect a different message which requests immediate action. The message should be sent a few times, perhaps once a week for a couple of months, before any action is taken to remove an account. Remember, people travel for multi-week vacations, spend time in the hospital, email gets put in spam folders, etc. The damage due to deleting an active account is far greater than the slight problem of letting an account linger for a couple of extra months. Michael N6MEF _________________________________________ 44Net mailing list 44Net(a)hamradio.ucsd.edu http://hamradio.ucsd.edu/mailman/listinfo/44net