Chris, Thanks for steering things back on topic. I trust if I maintain civil discussions, all is well.Since we now understand privately Rosy in judgment of you position deferres to you technically, which I respect - I hope you now consider my simple 2 inquiries that began (what I understood) to be why I responded about one or two of my examle records that I'm having issues claiming (as the tickets are on hold for different reasons, one assuming I just accepted a categorical name change in lieu of my claim ticketS), where you mentioned a ticket - as follows:I have logged in and understand that the portal system says "with user".What I do not understand is this -Is there a policy in place?Will you then proceed to delete these "non callsign" entries once one it is implemented?I have some other things to discuss, like the server in the UK that till has high latency for users on other continents, etc. - I'll message you.- KB3VWG