12 May
2024
12 May
'24
10:22 a.m.
On 5/12/24 10:20, Chris - G1FEF via 44net wrote:
Just to clarify, it’s only tickets that potentially involve PII, like address verification, call sign verification, etc that are automatically deleted once completed. The admin handling the ticket has an opportunity to type in how they verified the request which is stored with the LoT entry, e.g. “Matched name and call sign on qrz.com” the point being that no PII is stored once verification is completed.
Other ticket types, e.g. support requests etc are not deleted, in fact admins do not have the capability to delete tickets, only the person that originated (owns) the ticket is able to do that.
Thank you for the clarification Chris and Dave!
73, Cara KC1KZT