** *Hey Everyone,* * As of today, * About 558 new tickets are in the queue. o Of these 558 tickets, 43 are new from within the last week. * About 717 tickets are open and awaiting response. Please note that 717 includes both new and open tickets. o 136 are awaiting a response from the user. o 49 are awaiting a response from an ARDC admin. Since April 3, we have closed 3,070 tickets. To minimize the backlog of tickets, we will be dedicating Wednesday, October 16 entirely to handling tickets with a Ticket Party. The party begins at 9a PT / 12p ET / 4p UTC, with a training session the hour before. If you’d like to attend the training and/or party, please RSVP to the respective event on the 44Net Subgroup calendar <https://ardc.groups.io/g/44net/calendar>(https://ardc.groups.io/g/44net/calendar) or email rebecca(a)ardc.net for the Zoom link. Please note that a signed confidentiality statement is required prior to ticket handling. For more information, check out the previous related communication here: https://ardc.groups.io/g/44net/topic/ticket_handling_party/108937069 <https://ardc.groups.io/g/44net/topic/ticket_handling_party/108937069>. If there’s anything within the documentation that is not clear or intuitive, please let us know at newportal(a)ardc.net. Portal documentation can be found below: * Intro to the Portal: https://wiki.ampr.org/wiki/Portal_intro <https://wiki.ampr.org/wiki/Portal_intro> * Organizations in the Portal: https://wiki.ampr.org/wiki/Organizations_in_the_Portal <https://wiki.ampr.org/wiki/Organizations_in_the_Portal> Please note that wiki updates can be made directly if you have an account on wiki.ampr.org. If you don’t have a wiki account and would like one, you can request an account setup by emailing wiki(a)ampr.org. As always, let us know if you have any questions! 73, and have a great weekend, Rebecca KO4KVG * -- Rebecca Key - KO4KVG Communicaions Manager Amateur Radio Digital Communications (ARDC) ardc.net