19 Jul
2024
19 Jul
'24
8:22 p.m.
**
*Hey Everyone,*
*
Below are some updates from this week regarding 44Net:
As of today,
*
About 48 new tickets are in the queue.
*
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.
o
45 are awaiting response from an ARDC admin.
Since April 3, we have closed 921 tickets.
The next Regional Coordinators meeting is next Saturday, July 27, 2024
at 10am PDT / 5pm UTC. If you’re a Regional Coordinator and would like
to attend, please RSVP using the Groups.io calendar of the subgroup or
email contact(a)ardc.net <mailto:contact@ardc.net>to receive the Zoom link.
ARDC is Hiring for an Administrative & Marketing Associate. If you’re
interested in applying, send a resume and cover letter to hr(a)ardc.net
<mailto:hr@ardc.net>and be sure to send all files (including a cover
letter) as a PDF attachment without spaces in the name (e.g.,
jane-doe-cover-letter.pdf). To learn more about the role, check out our
latest blog post:
https://www.ardc.net/ardc-is-hiring-administrative-marketing-associate/
<https://www.ardc.net/ardc-is-hiring-administrative-marketing-associate/>.
As many of you have asked about ways to help with the portal: if you
come across something in the portal documentation
(https://www.ardc.net/wp-content/uploads/portal-2.0-technical-documentation-…
<https://www.ardc.net/wp-content/uploads/portal-2.0-technical-documentation-v3.3-20240401.pdf>)
that’s not clear or intuitive, or if you have other feedback, please let
us know at newportal(a)ardc.net <mailto:newportal@ardc.net>.
As always, let us know if you have any questions!
73 and have a great weekend,
Rebecca
KO4KVG
*
--
Rebecca Key - KO4KVG
Communicaions Manager
Amateur Radio Digital Communications (ARDC)
ardc.net
20 Jul
20 Jul
8:11 a.m.
I logged in to my portal account and I see all of my tickets have been closed
after a number of "[AUTO] A reminder was sent to the ticket owner to respond
soon."
and finally a "[AUTO] This ticket will be closed in 7 days if there is no
update."
message had been added.
However, I have not received such reminders!
Maybe that partly explains why the number of open tickets is decreasing?
Rob PE1CHL
On 2024-07-19 22:22, Rebecca Key via 44net wrote:
**
*Hey Everyone,*
*
Below are some updates from this week regarding 44Net:
As of today,
*
About 48 new tickets are in the queue.
*
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.
o
45 are awaiting response from an ARDC admin.
8:17 a.m.
Hi Rob,
The system sends out a reminder at 7, 14 & 21 days of waiting for a user to respond,
it then sends out a final warning at 28 days and finally closes the ticket at 35 days of
no response, quite reasonable I think - a lot of commercial providers I use close your
ticket after a few days to a week!
If you have an open ticket you need to keep an eye on it, check in once a week or so to
reply to your outstanding tickets? Also, check your spam folder if you’re not seeing the
reminder emails. Finally, check you have the reminder notifications set to “email” - if
you switched that off the system will create a notification but it just gets displayed
when you login.
Of course, if you are in need of some help you have the option to re-open the ticket, so
no problem really.
73,
Chris - G1FEF
—
ARDC Administrator
Web: https://www.ardc.net
On 20 Jul 2024, at 09:11, Rob PE1CHL via 44net
<44net(a)mailman.ampr.org> wrote:
I logged in to my portal account and I see all of my tickets have been closed
after a number of "[AUTO] A reminder was sent to the ticket owner to respond
soon."
and finally a "[AUTO] This ticket will be closed in 7 days if there is no
update."
message had been added.
However, I have not received such reminders!
Maybe that partly explains why the number of open tickets is decreasing?
Rob PE1CHL
On 2024-07-19 22:22, Rebecca Key via 44net wrote:
**
*Hey Everyone,*
*
Below are some updates from this week regarding 44Net:
As of today,
*
About 48 new tickets are in the queue.
*
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.
o
45 are awaiting response from an ARDC admin.
_______________________________________________
44net mailing list -- 44net(a)mailman.ampr.org
To unsubscribe send an email to 44net-leave(a)mailman.ampr.org
8:24 a.m.
I do receive mail messages when the status of a ticket changes, but apparently
not when there is a "reminder". For now, I do not see on my side what is going
wrong.
Rob
On 2024-07-20 10:17, Chris via 44net wrote:
Hi Rob,
The system sends out a reminder at 7, 14 & 21 days of waiting for a user to respond,
it then sends out a final warning at 28 days and finally closes the ticket at 35 days of
no response, quite reasonable I think - a lot of commercial providers I use close your
ticket after a few days to a week!
If you have an open ticket you need to keep an eye on it, check in once a week or so to
reply to your outstanding tickets? Also, check your spam folder if you’re not seeing the
reminder emails. Finally, check you have the reminder notifications set to “email” - if
you switched that off the system will create a notification but it just gets displayed
when you login.
Of course, if you are in need of some help you have the option to re-open the ticket, so
no problem really.
73,
Chris - G1FEF
21 Jul
21 Jul
11:05 a.m.
You may wish to setup the Notifications properly.
Once logged in to the AMPR Portal, go ahead and navigate to Account -
Notifications.
[image: 1.PNG]
Personally, I'm subscribed to all notifications. But you may choose only
(Ticket Assigned, Ticket Updated, Ticket Closed, Ticket Reminder, Ticket
OwnerShip, Ticket Reassigned, Ticket Escalated).
[image: 2.PNG]
I'm subscribed with both Email and SMS. This is a cool feature and I see
realtime when my tickets are given a response from Chris and I can quickly
enter and submit my response or see the update.
[image: 3.PNG]
And it works just great, here's how the SMS looks like:
[image: Screenshot_20240721_140354_Messages.jpg]
Maybe it helps, but since the new portal, I do not have to keep an eye
daily by logging in on the portal. It's all "turnkey".
Have a nice weekend and 73's.
On Sat, Jul 20, 2024 at 11:24 AM Rob PE1CHL via 44net <
44net(a)mailman.ampr.org> wrote:
I do receive mail messages when the status of a ticket
changes, but
apparently
not when there is a "reminder". For now, I do not see on my side what is
going wrong.
Rob
On 2024-07-20 10:17, Chris via 44net wrote:
--
[image: Logo] <https://www.my-company.com/> [image: Line] Răzvan Zeceș
YO44.NET Project Founder
T: +40365060000
E: razvan(a)yo6rzv.ro / yo6rzv(a)yo44.net | www.yo44.net
KN26GN, YO
[image: LinkedIn icon] <https://www.linkedin.com/in/razvanzeces/>
Hi Rob,
The system sends out a reminder at 7, 14 & 21 days of waiting for a user
to
respond, it then sends out a final warning at 28 days and finally closes
the ticket at 35 days of no response, quite reasonable I think - a lot of
commercial providers I use close your ticket after a few days to a week!
If you have an open ticket you need to keep an eye on it, check in once
a week or
so to reply to your outstanding tickets? Also, check your spam
folder if you’re not seeing the reminder emails. Finally, check you have
the reminder notifications set to “email” - if you switched that off the
system will create a notification but it just gets displayed when you login.
Of course, if you are in need of some help you have the option to
re-open the
ticket, so no problem really.
73,
Chris - G1FEF
_______________________________________________
44net mailing list -- 44net(a)mailman.ampr.org
To unsubscribe send an email to 44net-leave(a)mailman.ampr.org
22 Jul
22 Jul
1:09 p.m.
You need to check what email is configured in your account as I do
receive those emails on my side. Maybe look at the spam folder.
Le 2024-07-20 à 04:11, Rob PE1CHL via 44net a écrit :
I logged in to my portal account and I see all of my
tickets have been closed
after a number of "[AUTO] A reminder was sent to the ticket owner to respond
soon."
and finally a "[AUTO] This ticket will be closed in 7 days if there is no
update."
message had been added.
However, I have not received such reminders!
Maybe that partly explains why the number of open tickets is decreasing?
Rob PE1CHL
On 2024-07-19 22:22, Rebecca Key via 44net wrote:
**
*Hey Everyone,*
*
Below are some updates from this week regarding 44Net:
As of today,
*
About 48 new tickets are in the queue.
*
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.
o
45 are awaiting response from an ARDC admin.
_______________________________________________
44net mailing list -- 44net(a)mailman.ampr.org
To unsubscribe send an email to 44net-leave(a)mailman.ampr.org
62
days inactive
64
days old
5 comments
5 participants
participants (5)
-
Chris -
pete M -
Rebecca Key -
Rob PE1CHL -
Răzvan Zeceș