**
*Hey Everyone,*
*
Below are some updates from this week regarding 44Net:
As of today,
*
About 48 new tickets are in the queue.
*
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.
o
45 are awaiting response from an ARDC admin.
Since April 3, we have closed 921 tickets.
The next Regional Coordinators meeting is next Saturday, July 27, 2024 at 10am PDT / 5pm UTC. If you’re a Regional Coordinator and would like to attend, please RSVP using the Groups.io calendar of the subgroup or email contact@ardc.net mailto:contact@ardc.netto receive the Zoom link.
ARDC is Hiring for an Administrative & Marketing Associate. If you’re interested in applying, send a resume and cover letter to hr@ardc.net mailto:hr@ardc.netand be sure to send all files (including a cover letter) as a PDF attachment without spaces in the name (e.g., jane-doe-cover-letter.pdf). To learn more about the role, check out our latest blog post: https://www.ardc.net/ardc-is-hiring-administrative-marketing-associate/ https://www.ardc.net/ardc-is-hiring-administrative-marketing-associate/.
As many of you have asked about ways to help with the portal: if you come across something in the portal documentation (https://www.ardc.net/wp-content/uploads/portal-2.0-technical-documentation-v... https://www.ardc.net/wp-content/uploads/portal-2.0-technical-documentation-v3.3-20240401.pdf) that’s not clear or intuitive, or if you have other feedback, please let us know at newportal@ardc.net mailto:newportal@ardc.net.
As always, let us know if you have any questions!
73 and have a great weekend,
Rebecca
KO4KVG
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I logged in to my portal account and I see all of my tickets have been closed after a number of "[AUTO] A reminder was sent to the ticket owner to respond soon." and finally a "[AUTO] This ticket will be closed in 7 days if there is no update." message had been added. However, I have not received such reminders! Maybe that partly explains why the number of open tickets is decreasing?
Rob PE1CHL
On 2024-07-19 22:22, Rebecca Key via 44net wrote:
**
*Hey Everyone,*
Below are some updates from this week regarding 44Net:
As of today,
About 48 new tickets are in the queue.
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.o
45 are awaiting response from an ARDC admin.
Hi Rob,
The system sends out a reminder at 7, 14 & 21 days of waiting for a user to respond, it then sends out a final warning at 28 days and finally closes the ticket at 35 days of no response, quite reasonable I think - a lot of commercial providers I use close your ticket after a few days to a week!
If you have an open ticket you need to keep an eye on it, check in once a week or so to reply to your outstanding tickets? Also, check your spam folder if you’re not seeing the reminder emails. Finally, check you have the reminder notifications set to “email” - if you switched that off the system will create a notification but it just gets displayed when you login.
Of course, if you are in need of some help you have the option to re-open the ticket, so no problem really.
73, Chris - G1FEF — ARDC Administrator
Web: https://www.ardc.net
On 20 Jul 2024, at 09:11, Rob PE1CHL via 44net 44net@mailman.ampr.org wrote:
I logged in to my portal account and I see all of my tickets have been closed after a number of "[AUTO] A reminder was sent to the ticket owner to respond soon." and finally a "[AUTO] This ticket will be closed in 7 days if there is no update." message had been added. However, I have not received such reminders! Maybe that partly explains why the number of open tickets is decreasing?
Rob PE1CHL
On 2024-07-19 22:22, Rebecca Key via 44net wrote:
**
*Hey Everyone,*
Below are some updates from this week regarding 44Net:
As of today,
About 48 new tickets are in the queue.
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.o
45 are awaiting response from an ARDC admin.
44net mailing list -- 44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.org
I do receive mail messages when the status of a ticket changes, but apparently not when there is a "reminder". For now, I do not see on my side what is going wrong.
Rob
On 2024-07-20 10:17, Chris via 44net wrote:
Hi Rob,
The system sends out a reminder at 7, 14 & 21 days of waiting for a user to respond, it then sends out a final warning at 28 days and finally closes the ticket at 35 days of no response, quite reasonable I think - a lot of commercial providers I use close your ticket after a few days to a week!
If you have an open ticket you need to keep an eye on it, check in once a week or so to reply to your outstanding tickets? Also, check your spam folder if you’re not seeing the reminder emails. Finally, check you have the reminder notifications set to “email” - if you switched that off the system will create a notification but it just gets displayed when you login.
Of course, if you are in need of some help you have the option to re-open the ticket, so no problem really.
73, Chris - G1FEF
You may wish to setup the Notifications properly.
Once logged in to the AMPR Portal, go ahead and navigate to Account - Notifications.
[image: 1.PNG]
Personally, I'm subscribed to all notifications. But you may choose only (Ticket Assigned, Ticket Updated, Ticket Closed, Ticket Reminder, Ticket OwnerShip, Ticket Reassigned, Ticket Escalated).
[image: 2.PNG]
I'm subscribed with both Email and SMS. This is a cool feature and I see realtime when my tickets are given a response from Chris and I can quickly enter and submit my response or see the update.
[image: 3.PNG] And it works just great, here's how the SMS looks like:
[image: Screenshot_20240721_140354_Messages.jpg] Maybe it helps, but since the new portal, I do not have to keep an eye daily by logging in on the portal. It's all "turnkey".
Have a nice weekend and 73's.
On Sat, Jul 20, 2024 at 11:24 AM Rob PE1CHL via 44net < 44net@mailman.ampr.org> wrote:
I do receive mail messages when the status of a ticket changes, but apparently not when there is a "reminder". For now, I do not see on my side what is going wrong.
Rob
On 2024-07-20 10:17, Chris via 44net wrote:
Hi Rob,
The system sends out a reminder at 7, 14 & 21 days of waiting for a user
to respond, it then sends out a final warning at 28 days and finally closes the ticket at 35 days of no response, quite reasonable I think - a lot of commercial providers I use close your ticket after a few days to a week!
If you have an open ticket you need to keep an eye on it, check in once
a week or so to reply to your outstanding tickets? Also, check your spam folder if you’re not seeing the reminder emails. Finally, check you have the reminder notifications set to “email” - if you switched that off the system will create a notification but it just gets displayed when you login.
Of course, if you are in need of some help you have the option to
re-open the ticket, so no problem really.
73, Chris - G1FEF
44net mailing list -- 44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.org
You need to check what email is configured in your account as I do receive those emails on my side. Maybe look at the spam folder.
Le 2024-07-20 à 04:11, Rob PE1CHL via 44net a écrit :
I logged in to my portal account and I see all of my tickets have been closed after a number of "[AUTO] A reminder was sent to the ticket owner to respond soon." and finally a "[AUTO] This ticket will be closed in 7 days if there is no update." message had been added. However, I have not received such reminders! Maybe that partly explains why the number of open tickets is decreasing?
Rob PE1CHL
On 2024-07-19 22:22, Rebecca Key via 44net wrote:
**
*Hey Everyone,*
Below are some updates from this week regarding 44Net:
As of today,
About 48 new tickets are in the queue.
About 139 tickets are open and awaiting response.
o
46 are awaiting response from the user.o
45 are awaiting response from an ARDC admin.
44net mailing list -- 44net@mailman.ampr.org To unsubscribe send an email to 44net-leave@mailman.ampr.org
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Chris -
pete M -
Rebecca Key -
Rob PE1CHL -
Răzvan Zeceș